gSender Stuck while Loading, Blank Screen or Diagnostics File Not Downloading

These issues are related to how many alarms and errors have been recorded by gSender. Deleting or renaming the .sender_rc file can help eliminate this issue.

Before you proceed, make sure to save your gSender settings (which include macros, keyboard shortcuts, and program events)! 

1. Go to the Config Tab, then under gSender Preferences, click the Export button in the top right corner of the screen. 
2. Save the file somewhere onto your computer that you can find afterwards. 

Then follow the instructions for the computer you have: 

• gControl Panel
• Windows
• Mac
• Linux

gControl Panel

1. Download and open the .bat file

2. Once it finishes downloading, double-click on the file. On the pop-up, Click More info:

   

3. Click “Run anyway”:

   

4. The Command Prompt window will show the results. Press any key to close it.

   

5. The .bat file you just ran will rename the files gsender-0.5.6.json and .sender_rc. This removes gSender’s reference to them, so the next time you open the app, it will automatically create new files.

   

6. If you prefer, you can deselect the option to show file extensions, to hide them.

   

7. Then open up gSender to see if it fixes your issue.

Windows

1. Find .sender_rc on your hard drive, the path is C:/users/{your username}/.sender_rc
2. Delete the file, then re-open gSender.  

3. Make sure gSender is closed, then open file explorer and go to this location:
C:\Users\yourname\AppData\Roaming\gSender where yourname is the name of your computer
and rename this file to anything, such as gsender-0.5.6.json.old



Once the file has been renamed, open gSender and see if gSender will load. 

Mac

1. Open Finder. Press CMD + Shift + H keys to navigate to your personal folder on the hard drive. 
2. In another window, open the Terminal. Enter sudo chflags nohidden 
3. Then enter your password for the computer login
4. Go back to Finder, you should be able to see the the file .sender_rc  so go ahead and delete it by dragging to the trash bin.
5. Re-open gSender.

Linux

The file is in the home directory as a hidden file. You can either:

• In Finder go to Go ➜ Computer ➜ Drive ➜ Users ➜ {your username} then unhide the “.sender_rc” file by pressing CMD + Shift + . keys. Rename it to whatever you like, like “.sender_rc_old”, then try to open or reinstall gSender again.

OR

• Go into the Linux console and enter the command mv ~/.sender_rc ~/.sender_rc_old. You’ll be able to double check the renaming was successful by sending ls -al | grep sender in the console, where if you only see .sender_rc_old, you have successfully remanded and are ready to try to open or re-install gSender.