Initial Testing
1. Try plugging the SLB into all the USB ports on your computer.
2. Try a different USB cable.
3. If you have another computer (or could borrow a friend's/family member's computer), see if it is able to recognize the SLB:
- If the SLB cannot connect then it is most likely a hardware issue on the controller
- If the SLB can connect to another computer, this may indicate an issue with the computer's drivers
Driver Repair
1. Try installing the correct driver here.
2. Identify the SLB and uninstall its existing driver. Open ‘Device Manager‘ in your Windows start menu. Look under the ‘Ports‘ or ‘Universal Serial Bus‘ headings, then unplug and replug the SLB. See if a device pops up and right click it to 'Uninstall device.' Unplug the SLB once again, then replug it - this should trigger your computer to automatically download the necessary driver.
Ethernet
You can also connect using Ethernet, which provides a more robust connection to your machine. See instructions for setup here.